Shipping Policy

Effective Date: 11/29/2024

Thank you for shopping with us at Crafts by Bruce.com. We aim to provide you with the best online shopping experience possible, which includes transparent and customer-friendly shipping practices. Please read our shipping policy carefully to understand how we handle your orders.

1. Shipping Methods and Rates: We offer several shipping options:

Standard Shipping: Delivered within 5-7 business days. Rates vary based on location and order weight.
Expedited Shipping: Delivered within 2-3 business days. A flat fee applies based on your shipping address.
Overnight Shipping: Delivered the next business day for an additional fee, available for orders placed before 3 pm EST.

2. Processing Time: All orders are processed within 1-3 business days. Orders are not shipped on weekends or holidays. If we experience a high volume of orders, processing may be delayed. We will notify you via email if there are significant delays.

3. Tracking Your Order: Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment’s progress.

4. Shipping to Multiple Addresses: We can only ship to one address per order. If you want to send items to different addresses, please place separate orders for each address.

5. International Shipping: We currently ship to [List Countries], and international shipping rates will be calculated at checkout. Duties and taxes may apply and are the customer’s responsibility upon delivery.

6. Delivery Issues: If your package is lost or damaged during transit, please get in touch with us at bruce@craftsbybruce.com within 21 days] of the expected delivery date. We will work with the carrier to resolve the issue quickly.

7. Returns and Exchanges: Please refer to our Return Policy https://www.craftsbybruce.com/return-policy for information on returns and exchanges.

8. Customer Service: If you have questions about our shipping policy or order, contact our customer service team at bruce@craftsbybruce.com.

9. Changes to this Shipping Policy: We reserve the right to update this policy at any time. All changes will be posted on this page with an updated effective date.

Thank you for shopping with us at Craftsbybruce.com. We appreciate your business!